Coronavirus
Our Covid Promise
Last Updated: 22 Jan 2021
Stay safe, stay active, stay strong.
Your mental health and wellbeing are what we care most about. Our priority is to give you a place to escape to. A place where you can relax, recharge and reenergise. A place you feel confident, safe and worry-free.
Thanks to our members and their feedback, our Covid Promise is designed with you in mind.
Quick links: Before you visit | Important information | FAQs
Join with confidence – we’ve got your back.
We understand signing up to a membership is a big commitment when the world around us is moving so fast.
Our Covid Promise ensures you get what you pay for. If your personal circumstance change, we want you to know we are here to support you.
Please contact us if you have any concerns around your membership.
We will be able to advise on the options available to you and the supporting documentation required to confirm your situation. You are not alone. We want to help.
Things to know before you visit
It is clear, from the science, that fitness facilities have an outstanding safety record. Furthermore, the sector has a robust, rapid and effective track and trace system to support the protection of the population. We've taken the following measures to ensure the safety of everyone in our centre:
To further ensure the safety and wellbeing of our staff and visitors we politely ask you to comply with the following instructions to make your visit comfortable and as normal as possible for everyone.
Planning a visit
To allow for flexibility you do not need to pre-book your visit however we recommend booking to guarantee your session. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made via the FREE More Fitness App or on the centre website homepage.
Check in
All visitors must register at reception upon arrival at the centre. Alternatively, please download the MoreFitness App and use the access barcode to enter the centre (subject to availability at centre). To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.
Test and Trace
Please use the NHS COVID-19 app to check in to the centre. The test and trace app can help you understand the symptoms associated with coronavirus and will alert you if you have been near other app users who have tested positive for the coronavirus which we ask you to consider before attending the centre.
Face
Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while you are working out.
Space
Social distancing must be maintained at all times. To help you adhere to the guidelines while on site, workout areas and equipment has been redesigned to allow extra space, class sizes have been reduced or moved to a larger space and signage is prominent to remind all users to maintain a safe distance.
First Aid
If required first aid will be administered by a trained member of the team wearing appropriate PPE.