Our Covid Promise

Coronavirus

Our Covid Promise

Last Updated: 22 Jan 2021

Stay safe, stay active, stay strong.

Your mental health and wellbeing are what we care most about. Our priority is to give you a place to escape to. A place where you can relax, recharge and reenergise. A place you feel confident, safe and worry-free.

Thanks to our members and their feedback, our Covid Promise is designed with you in mind.

Quick links: Before you visit | Important information | FAQs

Join with confidence – we’ve got your back.

We understand signing up to a membership is a big commitment when the world around us is moving so fast.
Our Covid Promise ensures you get what you pay for. If your personal circumstance change, we want you to know we are here to support you.

Need to shield

Let us know and your membership will be frozen for free

Made redundant

We want to help and will freeze your membership for free

Centre closures

We’ll extend your membership for the days we are closed

Please contact us if you have any concerns around your membership.
We will be able to advise on the options available to you and the supporting documentation required to confirm your situation. You are not alone. We want to help.

Things to know before you visit

It is clear, from the science, that fitness facilities have an outstanding safety record. Furthermore, the sector has a robust, rapid and effective track and trace system to support the protection of the population. We've taken the following measures to ensure the safety of everyone in our centre:

Clean as a whistle!

Rigorous on-going cleaning, Covid-secure safety measures & plenty of sanitizer stations

A breath of fresh air!

Continual clean air circulating helping to maintain a safe space for everyone

Get booked in!

Easy online bookings from your mobile, plus safe contactless payments

To further ensure the safety and wellbeing of our staff and visitors we politely ask you to comply with the following instructions to make your visit comfortable and as normal as possible for everyone.

Planning a visit
To allow for flexibility you do not need to pre-book your visit however we recommend booking to guarantee your session. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made via the FREE More Fitness App or on the centre website homepage.

Check in
All visitors must register at reception upon arrival at the centre. Alternatively, please download the MoreFitness App and use the access barcode to enter the centre (subject to availability at centre). To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.

Test and Trace
Please use the NHS COVID-19 app to check in to the centre. The test and trace app can help you understand the symptoms associated with coronavirus and will alert you if you have been near other app users who have tested positive for the coronavirus which we ask you to consider before attending the centre.

Face
Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while you are working out.

Space
Social distancing must be maintained at all times. To help you adhere to the guidelines while on site, workout areas and equipment has been redesigned to allow extra space, class sizes have been reduced or moved to a larger space and signage is prominent to remind all users to maintain a safe distance.

First Aid
If required first aid will be administered by a trained member of the team wearing appropriate PPE.

Important information

Below are our rules and Frequently asked questions.

Gym & Fitness Classes

Pre-Booking

To allow for flexibility you do not need to pre-book your visit however we recommend booking to guarantee your session. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made via the FREE More Fitness App or on the centre website homepage.

Gym slots are available to book 7 days in advance in 1-hour sessions. This includes access time and a 5 min turnaround period at the end of the session.

2-hour sessions can be booked however we politely ask that you turn up within 10 minutes of your allocated start time to allow for others arriving at the same time to maintain social distancing within reception areas.

Fitness classes are only available for gyms in tier 1 and 2 areas. We recommend you pre-book to guarantee a place. Unfortunately, for gyms in tier 3 areas, we are unable to operate fitness classes however please see below for details regarding our live stream workout schedule, for you to access at home.

Anyone over the age of 14 years of age can make a booking to use the gym and studio.

Anyone age 12-13 years can make a booking to use the gym and studio, but they must be accompanied by an adult.

Entry
Please do not attend the centre if you or a family member are unwell.

All visitors must register at reception upon arrival at the centre. Alternatively, please download the MoreFitness App and use the access barcode to enter the centre (subject to availability at centre).

To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.

Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while you are working out.

Social distancing must be maintained at all times. Signage is prominent to remind all users to maintain a safe distance.

All visitors are being asked to use the NHS COVID-19 app to check in to the centre.

Please arrive ready to train whenever you can.
Please sanitise/wash hands pre and post workout.
Please bring a pre-filled water bottle with you.
Sweat towels are permitted for personal use only.

During your workout
All members must clean equipment with the sanitising wipes/spray before and after each use. For free weights areas/Synergy 360 rigs, due to the high contact nature of these, we ask all members to sanitise/wash hands both before and after entering these areas instead.

Face coverings are not required while you are working out.

Spotting or buddy-training is only permitted within your support bubble.

Fitness classes will be a maximum of 45mins to allow for changeover and cleaning between classes.

All members and visitors must always maintain social distance and follow all instructional signage and requests from the Fitness Team.

Post workout
Wash/sanitise your hands immediately after your workout.

Please leave the gym/class promptly at the end of your session.

Changing facilities and showers may be are limited.

Please remember to wear face coverings in non-activity areas, such as reception, corridors and changing areas after your workout.

We ask that you please wash your workout kit after each visit.

Online fitness classes

Online fitness classes are now available for all memebers. Your favourite classes can be streamed live in your homes.

Hosted by instructors from the More Fitness Network, members have exclusive access to a whole host of classes from Body Pump and Body Balance, through to Pilates and Yoga.

You will need to download the free Microsoft Teams app from your app store on to your device, this can be a phone, tablet, or laptop.

To access the exclusive member only online classes, you will require the link that have been emailed to you. Please Contact Us if you require more information.

The weekly timetable is updated every Sunday.

Cancellations
Bookings can be cancelled up to 2 hours before the start of your session time. Failure to cancel will incur a ‘did not attend’ record. Any member not scanning or registering in for 3 sessions in a single month period will have their booking rights withdrawn for a period of one week.

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