Here at Bisham Abbey National Sports Centre, we are lucky to work with some incredible institutions.
Hospitality Assured
Hospitality Assured is a quality standard developed by the Institute of Hospitality that recognises excellence in customer service and business processes within the hospitality sector. It provides a framework for continuous improvement, assessing how organisations deliver exceptional customer experiences through leadership, service delivery, and staff engagement. Achieving Hospitality Assured Premier Status signifies that Bisham Abbey has reached the highest level of this accreditation - demonstrating consistent excellence, innovation, and a deep commitment to quality, customer satisfaction, and operational best practice across all areas of service.
Quest
Bisham Abbey National Sports Centre has achieved an ‘Excellent’ rating through Quest accreditation, Sport England’s respected continuous improvement programme for leisure facilities. This recognition highlights Lilleshall’s commitment to delivering exceptional customer experiences, high-quality service, and strong operational standards across all areas of the centre. The rating reflects the dedication of the team to continuous improvement, community engagement, and maintaining a safe, welcoming, and professional environment for all visitors. Achieving an ‘Excellent’ standard places Lilleshall among the top-performing leisure facilities in the country, demonstrating its position as a leading national centre for sport and wellbeing.