Terms & Conditions for Membership
Terms and Conditions
TERMS AND CONDITIONS OF MEMBERSHIP

Definitions
In These Terms and Conditions, the following words and expressions shall bear the following meanings:

the "Facilities"
means the leisure centre and facilities at Bisham Abbey National Sports Centre to be used by the member subject to these Terms and Conditions including all, services, equipment, items and related amenities.
the "Company"
means Serco
"Serco"
means Serco Leisure Operating Limited, Serco Limited, Serco Manchester Leisure Ltd or Serco (Jersey) Limited.
the "Casual Fee"
the rate charged for each individual activity. This includes activities not included in the membership for members.
“Fixed Term”
means the period covered by the Advance Payment Membership and which ceases on the Membership Renewal Date specified in the Membership Application.


"Advance Payment"
means a payment made in advance to cover a certain number of Monthly Membership Fees.
"Advance Payment Membership"
means a membership package which runs for a Fixed Term, during which time the Membership Fees remain the same, and covered by an Advance Payment.
"Advance Payment Membership Fee"
means the Membership Fees payable under the Advance Payment Membership.
"Membership Fees"
means the fees payable by members in relation to their use of the Facilities (as set out in the Companys current membership price list from time to time, which is available from the Facilities’ website/on request at the Facilities) and will be taken to mean Advance Payment Membership Fees, Monthly Membership Fees where the context so requires.
" Termination End Date" means the Termination Date plus (if applicable) any Minimum Notice period;

"Minimum Notice" means the notice period stated in Clause 5 that is required to be given by the member to the Company in order to terminate the membership.


1. Acceptance of Membership
1.1. The decision to accept the application of a potential member shall be at the sole discretion of the Company.
1.2. The Company reserves the right to verify, or require proof of all information given in order to obtain membership and any fraudulent or wrongful information given in order to obtain such membership, which has a material, negative effect on our decision whether or not to accept the application for membership, could result in the cancellation of all membership rights and lead to the repayment of all monies due to the Company.
1.3. If the Company accepts the membership application, membership of the Facilities by the applicant shall commence upon the first membership payment or upon the date of this agreement, whichever is the earlier. Upon acceptance of the member, the Company shall issue a membership card. The card remains the property of the Company and entitles the holder to all rights and privileges exercisable by the category of the holder.
1.4. The acceptance by the Company of an application for membership of the Facilities shall constitute a legally binding agreement between the member and the Company. The member hereby agrees also to be bound by the rules, bylaws and regulations applicable to the Facilities, which are in force from time to time as detailed on the Facilities’ website.
1.5. The member has the right to cancel this agreement within 10 days of the signed start date, by sending or taking a written notice of cancellation to the Company. The Company shall refund in full any monies, which have been paid toward membership fees within the 10-day period except for that of the administration fee which remains non refundable.
1.6. Membership cards are issued to all current members and must be shown at the Facilities reception to gain entry every time a visit is made to the Facilities. Membership cards may only be used by the registered member and any fraudulent use of the membership card will result in cancellation of that membership with no refund being made by the Company.
1.7. Membership of the Facilities is personal to the member and cannot be assigned, transferred, or otherwise disposed of without the prior written consent of the Company, such consent not to be unreasonably withheld or delayed. The ability to assign is subject always to the ability of the assignee to provide a warranty and representation as set out in clause 2.1 below.
1.8. The Company shall not refund Membership Fees where the member chooses not to attend the Facilities.

2. Limitation of Liability
2.1. The Company cannot be held responsible for Facilities not being available, to a material extent, for a continuous period of two weeks through circumstances beyond its control. If any Facilities are unavailable for a continuous period of more than two weeks members shall be entitled to a pro-rata refund of their membership fees in respect of the period of unavailability in excess of the initial two weeks and the nature of the Facilities which are unavailable.
2.2. Members warrant and represent that they are capable of engaging in a routine of exercise provided by any programme which they follow, or class which they attend, and that such exercise would not be detrimental to their health, safety, comfort and physical condition. Members may not exercise while either injured or under medication prescribed by their doctor without first obtaining the prior approval of such doctor.
2.3. The Company will compensate you for any loss or damage you may suffer if it fails to carry out its obligations under this agreement or to a reasonable standard or breaches any duties imposed on it by law (including if the Company causes the death or personal injury to you by its negligence) unless that failure is attributable to:
(i) your own fault:
(ii) a third party unconnected with the Companys provision of the Facilities under this agreement; or
(iii) events which neither the Company nor its suppliers could have foreseen or forestalled even if it had taken all reasonable care.

3. Membership
3.1. The categories of membership are single, joint, junior and student and such other categories as the Company may introduce from time to time. All categories of Advance Payment Membership shall be subject to these Terms and Conditions of membership and to the rules, bylaws and regulations applicable to the Facilities, which are in force from time to time as detailed on the Facilities’ website.
3.2. The person signing the Membership Application shall be at least eighteen years of age or if the member is less than eighteen years of age the Membership Application shall be countersigned by a competent adult who agrees to take responsibility for the membership.
3.3. Joint memberships are available on the condition that one payment is made. The head payer is responsible for any charges which arise from the membership.
3.4. Any junior memberships where the member is under the age of sixteen must be upgraded to a student or full membership on their sixteenth birthday.
3.5. The applicant will be required to provide a photograph as a form of identification. This may be in form of a digital photo taken onsite at the time of joining.
All data is collected, processed and stored in accordance with the Data Protection Act 1998.

4. Membership charges
Membership Fees
4.1. Membership Fees must be paid in advance. Membership Fees must be paid by the date on which their membership commences (in accordance with clause 1.3 above) and by the end of the Fxed Term thereafter.
4.2. The Advance Payment Membership ceases at the end of the Fixed Term unless the member renews the membership and pays further Membership Fees before the Membership Renewal Date specified on the Membership Application. The Company reserves the right to increase the Advance Payment Membership Fees at the conclusion of each Fixed Term. At least 30 days before the end of the Fixed Term, the member will be given thirty days written notice of any change in the Membership Fees applicable at the date of renewal.
4.3. A member may, at the discretion of the Company, place the membership on freeze for a one off period of one to three months. No charge will be applied and the period of the freeze will be added to the term of the membership and the renewal date amended accordingly.

5. Cancellation and Suspension of membership
5.1. A member may not cancel an Advance Payment Membership. In any event the Company will not refund Membership Fees.
5.2. The Company reserves the right to refuse admission and/or terminate membership of the Facilities, or suspend for a specific period or refuse to renew the membership of any member whose conduct is or may, in the Companys reasonable opinion, be detrimental to the goodwill or reputation of the Facilities or amounts to a material breach of the Terms and Conditions. Any member so expelled shall forfeit all privileges to membership and all rights against the Facilities and the Company and shall not be entitled to any repayment of his/her Membership Fees, for any period during which he is suspended. If any membership is suspended or terminated under this clause the member shall be entitled to a pro-rata refund on any Advance Payment they have paid, in relation to the period following suspension or termination which such Advance Payment covers.
5.3. The Company reserves the right to terminate membership of the Facilities [or refuse to renew the membership of any member] where a member commits a material breach of these Terms and Conditions OR whose conduct is or may, in the Company’s reasonable opinion, be detrimental to the goodwill or reputation of the Facilities.
On and after the date of termination ("Termination Date"), the (former) member shall:
(a) forfeit all benefits and/or rights it has or may have in relation to Membership, the Facilities or the Company;
(b) (if applicable) be entitled to receive from the Company, within [28] days of being notified by the (former) member, reimbursement of the Advanced Payments but only for the proportion of Advanced Payments that relates to Membership after the Termination End Date LESS any amount properly owed and due under limb (c) below; and
(c) pay the Company, within 7 days of being notified by the Company, for any charges, damages, costs or expenses (including (but not limited to) any outstanding Membership Fees, Starter Payment, Casual Fee or administration fees) that are properly due and remain unpaid as at the Termination Date.

6. General Facilities
6.1. Certain categories of membership do not include rights to use all the Facilities. Facilities not so included may be provided at an additional charge at the Companys discretion at the Casual Fees in force from time to time. Details of the Facilities included in each category of membership are available on the Facilities’ website.
6.2. Members should seek instruction before using unfamiliar equipment.
6.3. Members who fail to attend pre-booked activities will be charged the full Casual Fee for the activity in question in line with the company cancellation policy (which can be found on the Companys website or displayed prominently in the leisure centre), except where members non-attendance is due to the fault of the Company. The cancellation policy may change from time to time, notification of any change will be displayed prominently in the leisure centre and on the Company’s website.
6.4. The Company reserves the right to make reasonable alterations to the type of Facilities provided on reasonable notice to members and the Company shall not be liable for any inconvenience caused by such alterations. If such alterations are made to the dissatisfaction of any member they will be entitled to cancel their membership with immediate effect without incurring any further charges after the date of cancellation.
6.5. Details of the Facilities current opening hours are displayed on the Facilities. The Company may sometimes need to change opening hours. If the Company needs to do this it will, where reasonably possible, display notices on the Facilities notifying members of the change. The Company shall endeavor to give two weeks prior notice of the change in opening times but, where this is not possible, it will endeavor to give reasonable notice of such changes. If the Company makes a significant change to the opening hours, members will be entitled to cancel their membership with immediate effect without incurring any further charges after the date of cancellation.
On occasions when necessary maintenance is required or special events are being held, the Facilities or part thereof may be closed, or unavailable. Members will, where possible, be given fourteen days prior notice of any such closure or unavailability. If such closure or unavailability continues for fourteen days then pro-rata refunds of Membership Fees will be available in relation to the period of closure or unavailability in excess of fourteen days and to the nature of the Facilities which are unavailable.