Customer Charter

We are committed to providing a quality service every time you visit. The standards you should expect are outlined below. If our standards do not meet your expectations, please do not hesitate to speak to a member of our team.

Safety

This is our number one priority. We will ensure that your visit will be a safe and secure one. We will aim to keep all breakdown and failure times to a minimum.

Standards

We aim to provide an environment that is clean, attractive and pleasant to visit. We will ensure that all facilities are tidy and well maintained and will check heavily used areas regularly.

Service

We will provide a wide range of activities for people of all ages and abilities and will endeavour to respond to your needs or those of your group. Telephone calls will be answered promptly in a caring and friendly manner. We will ensure customers are served quickly and efficiently by using an easily accessible booking system. We will provide up to date and accurate information regarding the facilities we have available, opening times, our programme of activities and current charges.

Staff

Our staff will be clearly identifiable by wearing appropriate uniform and name badges. They will be friendly, professional and adequately qualified to help you get the most enjoyment and benefit from your visit. We will train new and existing staff in customer care standards on a regular basis.

Suggestions

We welcome suggestions on the quality and effectiveness of our service in order to help us continually enhance and improve the service we provide.